Care and Repair
Our toys are intended to be durable but are not indestructible or impervious to getting dirty. Proper cleaning of natural materials and mending, are dying skills that we aim to help bring back. We encourage you treat these toys gently as much as is possible but here are some ways you can care for them:
Cleaning
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1. Vacuum
As a first step toys should be vacuumed with a nozzle attachment. Removing any dust or dirt before washing helps the particles not embed in fabrics.
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2. Soak
Fill up a sink with lukewarm water and gentle wool detergent. You are likely used to toys that are stuffed with poly-fill--these never are. Poly-fill is very easy to clean, and easily bounces back. We don't use it because it is plastic. Cotton and wool filling needs to be washed very gently for it to keep its shape and not felt. A 30 minute soak is a good place to start. If you find the water is very dirty after a few swirls, empty the sink and soak again.
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3. Rinse
Rinse under running lukewarm water. Do not twist or aggressively rub. Again, we don't want to felt any wool materials.
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4. Dry
Squeeze but do not ring out the toy. Then place in a dry towel and press firmly. Let airdry in a well ventilated area.
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***Do not put these in a washing machine, please!
Repair
These toys are an investment and we want your children to enjoy them throughout their lives. If you would like to repair a toy yourself but aren't sure where to start, our support line is open. Send us an email with a picture of the problem and your sewing experience.
If you would like us to repair a toy for you, we would be more than happy to. Send us an email with photos and we will let you know what we can do to bring new life to your toy. You pay for shipping and we cover the repair!
Please note: while we aim to encourage repair over buying new, it is not always possible. All good things come to an end.